Order Cancellation Policy

At PetMixy.com, we understand that plans can change. We aim to make the order cancellation process as clear, simple, and transparent as possible. Please review this policy to understand when an order may be canceled, how to submit a cancellation request, and what happens after an order has already been processed or shipped.

How to Cancel an Order

If you need to cancel your order, please contact our customer support team as soon as possible by email:

Email: petmixy.help@gmail.com

To help us locate your order and review your request quickly, please include the following information:

• Your order number
• Your full name
• The email address used during checkout
• The reason for your cancellation request

Our team will review your request and make reasonable efforts to cancel the order before it is processed, packed, or transferred to the shipping carrier.

Cancellation Window

Orders may generally be canceled within 12 hours of being placed, provided the order has not already entered processing, been packed, or been shipped.

Submitting a cancellation request within 12 hours does not guarantee that the cancellation can be completed. Some orders may enter processing shortly after they are placed.

Once an order has entered processing or has been transferred to the shipping carrier, cancellation may no longer be possible.

Orders Already Processed or Shipped

If your order has already been processed, packed, or shipped, we may be unable to cancel it.

In this situation, you may review our Return and Refund Policy for available options after your package has been delivered.

Any return must meet our applicable eligibility requirements. Return shipping costs, original shipping fees, product condition, and refund eligibility may depend on the circumstances of the order and the condition of the returned product.

Please do not refuse delivery or send a product back without first contacting our support team. Unauthorized returns may not be accepted.

Refunds for Canceled Orders

If your cancellation request is approved before the order ships, your payment will be refunded to the original payment method used during checkout.

Approved cancellation refunds are generally processed within 5–7 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account after it has been issued by PetMixy.com.

PetMixy.com does not control the processing times of banks, card issuers, or payment providers.

Pre-Orders and Backordered Products

Pre-orders and backordered products may be canceled before they are shipped, unless otherwise stated on the applicable product page or during checkout.

To request cancellation of a pre-order or backordered product, please contact us at:

Email: petmixy.help@gmail.com

Once a pre-order or backordered product has been processed or shipped, our standard Return and Refund Policy will apply.

Order Modifications

If you need to update your shipping address, correct customer information, change an order detail, or request another modification, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters processing.

Once an order has been packed or shipped, modifications may no longer be available. This may include changes to:

• The shipping address
• The customer name
• The products or quantities ordered
• The selected shipping method
• Discount codes or payment information

Shipping Address Changes

PetMixy.com currently ships only within the United States.

Customers are responsible for providing an accurate, complete, and eligible U.S. shipping address during checkout.

If you notice an error in your delivery address, contact us immediately at petmixy.help@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

PetMixy.com is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Orders Canceled by PetMixy.com

PetMixy.com reserves the right to cancel, refuse, or limit an order when permitted by applicable law.

An order may be canceled for reasons including:

• Product unavailability
• Pricing or product-information errors
• Payment authorization problems
• Incorrect or incomplete customer information
• Suspected fraud or unauthorized payment activity
• Unusual order quantities or reseller activity
• An ineligible or unsupported shipping address
• Other operational, safety, or legal reasons

If we cancel an order after payment has been collected, an eligible refund will be issued to the original payment method.

Contact Us

For assistance with an order cancellation, order modification, address correction, or other customer service request, please contact us using the information below:

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

We appreciate your understanding and cooperation. At PetMixy.com, our goal is to provide a smooth, reliable, and worry-free shopping experience for every customer.