Shipping & Returns

At PetMixy.com, we are committed to providing reliable shipping, clear delivery information, and a simple, transparent return process. Please review the information below for details about order processing, U.S. delivery, tracking, return eligibility, exchanges, and refunds.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
• During promotional events, peak seasons, or periods of high demand, processing may require additional time.
• If your order experiences an unexpected delay, our customer support team may notify you by email.

Customer Support Email: petmixy.help@gmail.com

Shipping Within the United States

PetMixy.com currently ships only to eligible addresses within the United States.

We do not currently offer international shipping. Orders submitted with a shipping address outside the United States may not be accepted or processed.

Available shipping methods may vary depending on the delivery address, product availability, order size, package weight, and carrier service.

Shipping Rates and Delivery Estimates

Shipping charges are automatically calculated and displayed during checkout based on your U.S. delivery address, selected shipping method, order size, package weight, and available carrier options.

• Standard Shipping: Estimated delivery times will be displayed during checkout when available.
• Express Shipping: May be available for selected U.S. addresses when offered during checkout.

Delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary because of carrier delays, severe weather, public holidays, regional service interruptions, transportation issues, or unusually high shipping volumes.

Order Tracking

Once your order has shipped, you will receive a shipment-confirmation email containing your tracking information when tracking is available.

Tracking details may take up to 24 hours to appear or update after the shipping carrier receives and scans the package.

In some cases, tracking updates may be delayed even though the package is continuing to move through the carrier’s delivery network.

Shipping Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable U.S. shipping address during checkout.

If an address is not supported during checkout, we may be unable to process or fulfill the order.

If you notice an address error after placing your order, please contact us immediately at petmixy.help@gmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after the order has entered processing or has been transferred to the carrier.

PetMixy.com is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

Lost, Stolen, or Damaged Packages

PetMixy.com is not responsible for packages that are lost, stolen, misplaced, or damaged after the shipping carrier has confirmed delivery to the address provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery at petmixy.help@gmail.com.

Please include:

• Your order number
• Your full name
• A clear description of the issue
• Clear photographs of the damaged product
• Clear photographs of the interior and exterior packaging
• A photograph of the shipping label when available

Our support team will review your case and provide an appropriate resolution when applicable, which may include a replacement, refund, store credit, or another suitable solution.

30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date.

To qualify for a return, the product must be:

• In the same condition in which it was received
• Unused and unopened
• In its original packaging
• Complete with all accessories, manuals, labels, and included materials
• Accompanied by valid proof of purchase

To begin a return request, please contact us at petmixy.help@gmail.com.

Please include your order number, the product you wish to return, and the reason for your request.

After your request has been reviewed and approved, we will provide the applicable return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by an incorrect, defective, incomplete, or damaged product supplied by PetMixy.com.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or confirmed by our customer support team.

We recommend using a trackable shipping service when returning an eligible product. PetMixy.com is not responsible for unauthorized return packages that are lost or damaged during return transit.

Non-Returnable Products

Certain products may not qualify for return because of safety, hygiene, personalization, or product-integrity requirements.

Non-returnable products may include:

• Opened or used pet care products
• Opened consumable, grooming, hygiene, or health-related products
• Personalized or custom-made products
• Perishable or consumable goods
• Gift cards
• Clearance, final-sale, or discounted products clearly marked as non-returnable

Please contact us before submitting a return request if you are unsure whether your product is eligible.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us within 48 hours of delivery and provide your order details and clear photographs.

Our team will review the issue and provide appropriate instructions. Depending on the circumstances, the resolution may include a replacement, refund, store credit, or another suitable remedy.

Exchanges

If you received the wrong product or a defective product, please contact us as soon as possible.

For other exchange requests, the fastest option may be to return the original product after receiving authorization and place a new order for the preferred product.

Replacement products and exchanges are subject to availability.

Refunds

Once your authorized return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 10 business days.

Please allow additional time for your bank, credit card provider, or payment processor to post the refund to your account. PetMixy.com does not control the processing times of financial institutions or payment providers.

If more than 15 business days have passed since your refund was approved and it has not appeared in your account, please contact us at petmixy.help@gmail.com.

Refused or Unclaimed Deliveries

If a package is refused, left unclaimed, or returned because delivery could not be completed, the customer may be responsible for the original shipping charges, return shipping costs, and applicable carrier fees.

Any eligible refund will be reviewed after the returned package has been received and inspected.

Contact Us

For questions regarding shipping, delivery, tracking, returns, exchanges, damaged products, or refunds, please contact our customer support team:

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

Thank you for choosing PetMixy.com. We appreciate your trust and are committed to providing reliable U.S. shipping, clear store policies, and professional customer support.