Contact PetMixy.com

At PetMixy.com, customer support is an important part of our service. Whether you have a question about an order, need assistance choosing the right pet products, or require help with shipping, returns, or general store information, our customer care team is here to assist you.

Email Support

For all customer service inquiries, please contact us by email:

Email: petmixy.help@gmail.com

To help us respond as quickly and accurately as possible, please include the following information in your message:

• Your full name
• Your order number, when applicable
• The email address used to place your order
• A clear description of your question or request
• Relevant photographs when reporting a damaged, defective, or incorrect product

Mailing Address

PetMixy.com
912 Moore St
Reidsville, North Carolina 27320
United States

Please contact our support team before mailing or returning any product. Returns sent without prior authorization or return instructions may not be accepted.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday and Sunday: Closed

Our customer support team is also closed on major U.S. public holidays.

How Can We Help?

You may contact us using the website contact form or by emailing us directly. Our team can assist with:

• Order status and tracking questions
• Product information and availability
• Shipping questions within the United States
• Address corrections before shipment
• Return and refund requests
• Damaged, defective, incomplete, or incorrect orders
• General customer service questions

United States Shipping

PetMixy.com currently ships only within the United States.

We do not currently offer international shipping. Orders submitted with delivery addresses outside the United States may not be accepted or processed.

Available shipping methods, rates, and estimated delivery times will be displayed during checkout based on the customer’s eligible U.S. delivery address.

Response Time

We typically respond to customer service inquiries within 24 business hours.

Messages received during weekends, public holidays, or outside regular customer service hours may be answered on the next business day.

During promotional events or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and will respond as soon as reasonably possible.

Order Assistance

If your question concerns an existing order, please include your order number and the email address used during checkout.

If you need to correct your shipping address or request an order cancellation, contact us as soon as possible. Address changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Returns and Damaged Orders

Before returning any product, please contact us at petmixy.help@gmail.com to request authorization and return instructions.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when available.

Contact Information

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

Thank you for choosing PetMixy.com. We appreciate your trust and look forward to assisting you and your pets.