Refund & Return Policy

Thank you for shopping with PetMixy.com. Your satisfaction is important to us, and we aim to provide a reliable, secure, and transparent shopping experience. Please review this Refund and Return Policy for complete information regarding return eligibility, damaged orders, exchanges, return shipping, refunds, and customer support.

30-Day Return Policy

If you are not fully satisfied with your purchase, you may request a return within 30 days of the delivery date.

To qualify for a return, the product must be:

• In the same condition in which it was received
• Unused and unopened
• In its original packaging
• Complete with all original labels, accessories, manuals, and included materials
• Accompanied by a receipt, order confirmation, or other valid proof of purchase

To begin a return request, please contact us by email:

Email: petmixy.help@gmail.com

Please include your order number, full name, the product you wish to return, and the reason for your request.

Once your request has been reviewed and approved, we will provide the applicable return instructions and any required return authorization details.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order carefully upon delivery.

If your product arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include:

• Your order number
• Your full name
• A clear description of the issue
• Clear photographs of the affected product
• Clear photographs of the interior and exterior packaging
• A photograph of the shipping label when available

Email: petmixy.help@gmail.com

Our customer support team will review your claim and provide an appropriate resolution where applicable. This may include a replacement, refund, store credit, or another suitable solution.

Exceptions and Non-Returnable Products

Certain products cannot be returned or refunded because of safety, hygiene, personalization, product-integrity, or policy requirements.

Non-returnable products may include:

• Opened or used pet care products
• Opened health, grooming, hygiene, or consumable products
• Personalized, customized, or special-order products
• Perishable or consumable goods
• Hazardous, flammable, or restricted materials
• Gift cards
• Sale, clearance, or final-sale products clearly marked as non-returnable

Please contact our customer support team before sending a product back if you are unsure whether it qualifies for return.

Exchanges

To request an exchange, please contact us first so our team can review the request and provide the appropriate next steps.

In most cases, the fastest way to exchange a product is to return the original product after receiving authorization and place a new order for the preferred product.

This process helps ensure accurate order tracking, correct product availability, and faster handling.

All exchanges and replacement products are subject to availability.

United States Shipping Notice

PetMixy.com currently ships only to eligible addresses within the United States.

We do not currently offer international shipping. Orders submitted with delivery addresses outside the United States may not be accepted or processed.

If your U.S. address is not supported during checkout, we may be unable to process or fulfill your order.

For questions regarding shipping availability, please contact us before placing an order.

Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by:

• An incorrect product sent by PetMixy.com
• A damaged product
• A defective product
• An incomplete order
• Another confirmed error on our part

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return relates to an approved order issue caused by PetMixy.com.

When returning an approved product, we recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

PetMixy.com is not responsible for unauthorized return packages or return shipments that are lost, delayed, or damaged during transit.

Return Inspection

All returned products are inspected after they are received.

A return may be rejected or subject to a reduced refund if the product:

• Shows signs of use, damage, wear, or alteration
• Is missing original packaging, labels, manuals, accessories, or included materials
• Was returned outside the applicable return period
• Is identified as a non-returnable product
• Was returned without prior authorization

Refunds

Once your authorized return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 10 business days.

Please allow additional time for your bank, credit card provider, or payment processor to post the refund to your account after it has been issued.

PetMixy.com does not control the processing times of banks, credit card companies, or payment providers.

If more than 15 business days have passed since your refund was approved and it has not appeared in your account, please contact us:

Email: petmixy.help@gmail.com

Late or Missing Refunds

If you have not received an approved refund, please complete the following steps:

• Check your bank account or payment account again.
• Contact your credit card provider, as posting times may vary.
• Contact your bank or payment processor to confirm whether the refund is pending.

If you have completed these steps and still require assistance, contact our customer support team with your order number and refund approval details.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may generally be canceled within the period stated in our Order Cancellation Policy, provided they have not already entered processing, been packed, or been shipped.

Once an order has been processed or transferred to the shipping carrier, cancellation may no longer be possible. In that situation, the standard return requirements will apply after delivery.

Refused or Unclaimed Deliveries

If a package is refused, left unclaimed, or returned because delivery could not be completed, the customer may be responsible for the original shipping charges, return shipping costs, and applicable carrier fees.

Any eligible refund will be reviewed after the returned package has been received and inspected.

Contact Us

If you have questions regarding returns, refunds, damaged orders, defective products, exchanges, or return eligibility, please contact our customer support team:

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

At PetMixy.com, we strive to make every shopping experience simple, secure, and reliable.