Shipping & Delivery

At PetMixy.com, we are committed to providing reliable shipping and clear delivery information so your order arrives safely and efficiently. Please review the information below to understand our order processing times, U.S. shipping options, tracking procedures, and delivery support policies.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or U.S. public holidays will be processed on the next business day.
• During promotional events, peak seasons, or periods of unusually high demand, order handling may require additional time.
• If a significant processing delay occurs, our customer support team may notify you by email.

Customer Support Email: petmixy.help@gmail.com

Shipping Within the United States

PetMixy.com currently ships only to eligible addresses within the United States.

We do not currently offer international shipping. Orders submitted with delivery addresses outside the United States may not be accepted or processed.

Shipping availability may vary depending on the delivery address, product availability, order size, package weight, and carrier coverage.

Shipping Rates and Delivery Estimates

Shipping charges are automatically calculated and displayed during checkout based on your eligible U.S. delivery address, order size, package weight, selected shipping method, and available carrier options.

• Standard Shipping: Estimated delivery times will be displayed during checkout when available.
• Express Shipping: May be available for selected U.S. addresses when offered during checkout.

Delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier.

Please note that all delivery times are estimates only and are not guaranteed. Actual delivery times may vary because of carrier delays, severe weather, public holidays, regional service interruptions, transportation issues, or unusually high shipping volumes.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment-confirmation email containing your tracking number when tracking is available.

Tracking information may take up to 24 hours to appear or update after the shipping carrier receives and scans the package.

In some cases, tracking updates may be delayed even while the package continues moving through the carrier’s delivery network.

Supported Delivery Addresses

PetMixy.com ships to eligible U.S. addresses displayed and accepted during checkout.

If your shipping address is not supported during checkout, we may be unable to process or fulfill your order.

Available shipping methods may differ depending on the destination, carrier service, product type, package dimensions, and delivery restrictions.

For questions about shipping availability, please contact us before placing your order at petmixy.help@gmail.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.

Please carefully review your full name, street address, apartment or unit number, city, state, ZIP code, and contact information before submitting your order.

If a package is delayed, returned, or considered undeliverable because of an incorrect or incomplete address provided by the customer, the customer may be responsible for:

• Reshipping costs
• Return shipping charges
• Address correction fees
• Other applicable carrier fees

If you notice an address error after placing your order, please contact us immediately at petmixy.help@gmail.com.

We will make reasonable efforts to update the address before the order ships. However, changes cannot be guaranteed after the order has entered processing, been packed, or been transferred to the shipping carrier.

Lost, Stolen, or Damaged Packages

PetMixy.com is not responsible for packages that are lost, stolen, misplaced, or damaged after the shipping carrier has confirmed delivery to the address provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery at petmixy.help@gmail.com.

Please include the following information:

• Your order number
• Your full name
• A clear description of the problem
• Clear photographs of the damaged product
• Clear photographs of the interior and exterior packaging
• A photograph of the shipping label when available

Our support team will review your case and provide an appropriate resolution when applicable, which may include a replacement, refund, store credit, or another suitable solution.

Delivery Delays

While we work with reliable shipping partners, occasional delivery delays may occur because of circumstances outside our reasonable control.

Possible causes of delay include:

• Carrier service interruptions
• Severe weather conditions
• Natural disasters
• U.S. public holidays
• Transportation disruptions
• Regional delivery restrictions
• Unexpectedly high shipping volumes
• Incorrect or incomplete delivery information

If your order appears delayed, please review the latest tracking information provided by the shipping carrier.

If tracking has not updated for an extended period or you still require assistance, contact our customer support team and include your order number.

Confirmed Delivery

A package is considered delivered when the shipping carrier marks it as delivered to the shipping address provided during checkout.

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property, porch, mailbox, garage, or other secure delivery locations.
• Ask household members, neighbors, building staff, or property management whether they accepted the package.
• Allow up to 24 hours, as some carriers may mark packages as delivered shortly before completing delivery.
• Contact the shipping carrier using your tracking number.

If you still cannot locate the package, contact us at petmixy.help@gmail.com so we can review the available shipment information.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because delivery could not be completed, the customer may be responsible for the original shipping charges, return shipping costs, and applicable carrier fees.

Any eligible refund will be reviewed after the returned package has been received and inspected.

Orders Shipped in Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages because of product availability, warehouse location, order size, or carrier requirements.

If your order is divided into multiple shipments, you may receive a separate shipment-confirmation email and tracking number for each package.

Order Changes and Cancellations

If you need to correct your shipping address, modify an order, or request a cancellation, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing, been packed, or been shipped.

Please review our Order Cancellation Policy for complete cancellation requirements and timelines.

Contact Us

For questions or concerns regarding shipping availability, delivery estimates, tracking, delayed packages, or address updates, please contact our customer support team:

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

Thank you for choosing PetMixy.com. We appreciate your trust and are committed to providing clear shipping information, reliable U.S. delivery, and professional customer support.