Shipping Policy

At PetMixy.com, we take pride in helping ensure your order is delivered safely, efficiently, and with careful handling. Please review our Shipping Policy below for complete details regarding order processing, delivery estimates, shipment tracking, shipping destinations, and delivery support.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotional events, or high-demand periods, order preparation may require additional handling time.
• If your order experiences a delay of more than three business days, our support team will notify you by email.

If you have questions regarding your order, please contact us at petmixy.help@gmail.com.

Shipping Rates and Delivery Estimates

Shipping costs are automatically calculated and displayed at checkout based on your delivery location, selected shipping method, available carrier options, package weight, and order value.

• Standard Shipping: The estimated delivery time will be displayed at checkout when available.
• Express Shipping: Available for selected destinations when offered at checkout.
• International Shipping: Delivery times may vary depending on the destination, customs processing, and carrier service.

Please note that all delivery times are estimates only. Actual delivery times may vary because of carrier delays, customs inspections, weather conditions, public holidays, regional restrictions, service interruptions, or unusually high shipping volumes.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment-confirmation email containing your tracking number when tracking is available.

Tracking information may take up to 24 hours to appear or update after the shipping carrier receives and scans the package.

In some cases, tracking updates may be delayed even while the package continues moving through the carrier’s network.

Shipping Within the United States

PetMixy.com ships to eligible addresses within the United States that are available during checkout.

All orders are packaged carefully and handled with attention to help ensure your products arrive safely and in good condition.

Available shipping services and estimated delivery times may vary depending on the customer’s address, product availability, package dimensions, order weight, and carrier coverage.

International Shipping Policy

PetMixy.com may ship to selected international destinations when international shipping is available during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, value-added taxes, local handling charges, or other fees imposed after the shipment reaches the destination country.

These charges are not included in the product price or shipping cost unless expressly stated during checkout.

PetMixy.com is not responsible for delays caused by customs processing, import inspections, local courier services, import restrictions, or additional charges imposed by local authorities.

Customers are responsible for reviewing and complying with the import requirements, product restrictions, and customs regulations of their destination country before placing an order.

Lost, Stolen, or Damaged Packages

PetMixy.com is not responsible for packages that are lost, stolen, misplaced, or damaged after the shipping carrier has confirmed delivery to the address provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery at petmixy.help@gmail.com.

Please include the following information:

• Your order number
• A clear description of the issue
• Clear photographs of the damaged product
• Clear photographs of the interior and exterior packaging
• A photograph of the shipping label, when available

Our support team will review your case and arrange a replacement, refund, or another appropriate resolution when applicable.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate, complete, and deliverable shipping information during checkout.

PetMixy.com is not responsible for delivery delays, returned packages, or failed deliveries caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for reshipping costs, return shipping charges, or other applicable carrier fees.

If you notice an address error after placing your order, please contact us immediately at petmixy.help@gmail.com.

We will make reasonable efforts to update the shipping address before the order is dispatched. However, address changes cannot be guaranteed once the order has entered processing or has been transferred to the shipping carrier.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned to us because the customer did not complete delivery requirements, the customer may be responsible for the original shipping charges, return shipping costs, and any applicable carrier fees.

Any eligible refund will be processed after the returned package has been received and inspected. Shipping charges and carrier fees may be deducted from the refund where permitted by applicable law.

Delivery Delays

While we work with reliable shipping partners, delivery delays may occasionally occur because of carrier operations, customs inspections, weather events, holidays, service interruptions, regional restrictions, or other circumstances outside our reasonable control.

If your order appears delayed, please review the latest tracking information provided by the shipping carrier.

If the tracking information has not been updated for an extended period or you still require assistance, please contact our support team and include your order number.

Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, warehouse location, package size, or carrier requirements.

If your order is divided into multiple shipments, you may receive a separate tracking number for each package.

Order Changes and Cancellations

Customers who need to change or cancel an order should contact us as soon as possible at petmixy.help@gmail.com.

We cannot guarantee that an order can be changed or canceled after it has entered processing, been packed, or been transferred to the shipping carrier.

Contact Us

If you have questions regarding shipping, tracking, delivery status, damaged packages, or address updates, our customer support team will be happy to assist you.

PetMixy.com
Email: petmixy.help@gmail.com
Address: 912 Moore St, Reidsville, North Carolina 27320, United States

Thank you for choosing PetMixy.com. We appreciate your trust and are committed to providing reliable delivery, clear shipping information, and professional customer support.